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How it works

Built around clinical reality.

How the workflow fits into the appointment, why it's designed this way, and where the boundaries sit.

Why now

Better context, before the consultation begins

Evidence

The admin gap

  • A third of callers hang up before their call is dealt with
  • Callers who get no answer often just ring the next clinic
  • Responding in 5 minutes, not 30, makes qualifying an enquiry 21x more likely

Scope

Defined and governed

  • Pre-consultation intake
  • Clinician-reviewed summary
  • Always before use in care

Track record

Standing on prior work

  • 3,000+ users across earlier systems
  • Pilot endpoints defined upfront

Capture the enquiry. Book the appointment. Brief the clinician.

Enquiry captured

Missed calls, web enquiries and voicemails get an immediate response, any hour.

Appointment prepared

The patient is booked in first, then talks through their story. No app to download.

Clinician briefed

The clinic approves a structured summary and the doctor starts having read it.

What's in scope, and what isn't.

Anything that sits this close to a consultation needs guardrails. Scope, clinician review, data handling and audit are part of the design, not bolted on afterwards.

Scope
Pre-consultation intake only. Not a diagnostic or treatment tool.
Clinician-led
The clinician decides how the summary directs each consultation.
Data
Handled in line with the UK GDPR and the Data Protection Act 2018, end-to-end traceable.
Safety
Out-of-scope inputs are flagged and escalated, never silently passed on.
Audit
Every input, output, and clinician override is logged and reviewable.
Measurement
Defined endpoints for clinician burden, flow, and acceptability.

Research & development.

Built on patented, published work by co-founder Abhisek Tiwari.

  1. System and Method for a Knowledge-Infused Multi-Modal Symptom Investigation and Disease Diagnosis Assistant (granted, January 2025)
  2. System and Method for Automatic Disease Diagnosis (filed and published, under examination)

Stop losing patients before they're even seen.

Try it live, or talk to us about a pilot for your clinic.

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