Frequently asked questions

BetterVisit is a structured pre-consultation patient intake product for clinics. When a patient enquiry comes in, at any hour, not just during staffed reception hours, BetterVisit gathers their history and chief complaint through a short conversation (typed or spoken), then prepares a clinician-ready summary before the appointment.

Yes. Every summary is reviewed by a clinician before it's acted on or reaches the patient's record. BetterVisit prepares the groundwork; the clinical judgement stays with the clinician, every time.

No. BetterVisit does not diagnose and is not a medical device. It's an intake and preparation tool, closer to a structured pre-appointment questionnaire than to clinical decision-making software.

A generic chatbot or answering service takes a message. BetterVisit runs a structured clinical intake conversation and turns it into a briefing a clinician can actually use, complaint, history, and relevant detail organised for the appointment, not just a note that someone called.

Data handling is aligned with UK GDPR; full detail is on our privacy page. Access is limited to authorised clinical staff at the requesting clinic and a small number of BetterVisit engineers acting under audit.

Yes. There's a self-serve live demo linked from the homepage and header, no purchase or long-term commitment required to try it. A request is reviewed and approved before you get access, and the trial runs for a few days.

Clinics and private practices that lose patient enquiries to missed calls, out-of-hours contact, or slow manual intake, and want those enquiries turned into booked, briefed appointments instead of patients who went elsewhere.

Oxford, United Kingdom. The team is a doctor (Foundation doctor, Northampton General Hospital; Clinical Lecturer, Somerville College, Oxford) and an AI researcher (University of Oxford).

Email hello@bettervisit.co.uk, or use the contact page to book a call or send a message directly.