Every missed call is a patient your clinic may never see again.
BetterVisit onboards patients the moment their enquiry comes in, out of hours, on a missed call, over lunch, and turns it into a booked, briefed appointment instead of a patient who tried somewhere else.
7:42pm. A patient calls.
No BetterVisit. No answer. They try the next clinic.
0%
of callers to medical practices hang up before their call is dealt with (US data, 4.7M calls)
0x
more likely to qualify a new enquiry when you respond within 5 minutes rather than 30
0%
of diagnoses come from the patient's history alone, before a single test
0%
of UK patients say they are likely to switch provider when communication falls short
Sources: CallMyDoc operational dataset, 4.7M inbound calls across 297 US practices (2025); Lead Response Management study (Oldroyd, MIT / InsideSales.com), reported in Harvard Business Review (2011); Hampton et al., BMJ (1975); Smart Communications healthcare benchmark survey (2024), UK respondents.
The problem
Nobody counts the patients who never made it in.
Lost enquiries never show up in a report. Most clinics never find out who they could have seen, or what those appointments were worth.
Receptionist
“The phone goes while I'm at the desk with a patient. Some of those calls I never manage to get back to, and they never become bookings.”
Patient
“I called after hours and no one got back to me, so I just booked with the next clinic on the list.”
Two people trying to reach each other. BetterVisit makes them meet.
A missed call is rarely just a missed call.
Enquiries arrive whenever patients have a moment, not when the front desk is free. Each one is a person waiting on an answer.
What do patients actually want?
Transparency
To know what happens next: when they'll be seen, what to expect, and where their booking stands.
To feel heard
To tell their story once, properly, and not have to repeat it at every step.
To be known
Every contact with the clinic feels like the clinic already knows them and their story.
We want that to be part of a clinic's ethos from day one, and it starts before the first consultation.
Capture the enquiry. Book the appointment. Brief the clinician.
Enquiry captured
Missed calls, web enquiries and voicemails get an immediate response, any hour.
Appointment prepared
The patient is booked in first, then talks through their story. No app to download.
Clinician briefed
The clinic approves a structured summary and the doctor starts having read it.
Backed by & partnered with
Early versions of our technology have been featured in
Stop losing patients before they're even seen.
Try it live, or talk to us about a pilot for your clinic.
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